Support Center
Fast answers for product fit, setup, and purchase flow. Use this page as your direct path to technical help and order-support routing.
Product Catalog | TikTok Shop | Legal
Quick paths
- Not sure what to buy? Email support@openforge.uno with your use case and constraints.
- Order/payment issue? Start in TikTok Shop Order Center.
- Policy/returns question? Open Legal for privacy and return documents.
Response channels
| Topic | Channel | Target response |
|---|---|---|
| Compatibility and setup | support@openforge.uno | Within 1 business day |
| Business and volume requests | biz@openforge.uno | Within 2 business days |
| Checkout and order tracking | TikTok Shop workflow | Per TikTok Shop SLA |
Pre-purchase compatibility checklist
- Confirm voltage and power requirements in product specs.
- Confirm interfaces (GPIO, I2C, SPI, UART, USB, Wi-Fi/BLE) match your stack.
- Review included accessories and any required add-ons.
- If uncertain, send your project brief to support before checkout.
FAQ
Where do I complete payment?
All orders are completed in OpenForge TikTok Shop.
Where can I find return information?
Return and revocation information is linked in Legal.
Can I get help choosing between products?
Yes. Email support@openforge.uno with your project goals and limits.